Shipping & Warranty
Production:
Production time is how long it takes to make your order BEFORE it ships. Each piece is made by hand in our Ohio studio, and we work to get every order out as soon as we can. Most orders are ready to ship in 5-7 business days (business days are Monday through Friday). Production time runs longer during the holidays — please shop early, and check the banner at the top of the page for the current time.
Shipping:
Shipping time is how long your order is in transit AFTER it ships. Production time + shipping time = when your order arrives.
Standard — USPS Ground Advantage: $5 flat rate, FREE on orders over $125. Approximately 5-7 business days in transit. We ship from Ohio.
Upgrade — UPS 2-Day Air: $15. Approximately 2 business days in transit. This speeds up delivery, not production — your order still needs 5-7 business days to be made.
Shipping area: We currently ship within the United States only.
Once your order ships, you will receive a tracking number by email.
Warranty:
All jewelry comes with a 90-day warranty for any defects in your chains, jump rings, or clasps. Please email us if you experience any issues with your jewelry and we'll get you taken care of! We also offer repair service and lifetime tarnish removal for a nominal fee. Please email us for more info. You will be responsible for shipping both ways (approximately $15 total).